Quincy Support
Need help with Quincy? Email support@tryquincy.liveand include your device, app version, and a short description of what happened.
PDF Import and Reading
Quincy can open PDFs you select from your device. If a PDF does not open, try importing it again from Files, iCloud Drive, or your local storage. Scanned PDFs may require OCR before page text is available.
Cloud Sync
Sync is optional. Sign in with Apple or Google to sync your reading profile, PDF metadata, notes, and PDFs you choose to upload. If a synced PDF is not available on a device, use the cloud download action for that document.
Sign In
Apple and Google sign-in are used for optional cloud sync. You can use Quincy without signing in. If sign-in fails, make sure your device has network access and try again.
AI and Study Tools
Summaries, page chat, and quizzes work from extracted page text. If the page has little or no selectable text, OCR may be needed. AI results can vary, so verify important information against the original PDF.
Account and Data Requests
For account deletion, synced data deletion, privacy questions, or a support request that is not covered here, contact support@tryquincy.live.